At Save More, we want you to be completely satisfied with your purchase. However, due to the nature of the products we sell, we have specific guidelines for returns and exchanges. Please read our policy below:
1. General Return Guidelines:
-
We accept returns only on non-perishable items (e.g., canned goods, packaged snacks, dry foods) within 7 days of purchase, provided the item is unopened and in its original condition.
-
Perishable items (e.g., fresh produce, dairy, meat, frozen foods) are non-returnable, unless there is an issue with the product that makes it unsafe to consume (e.g., spoilage or damage during transport).
2. Defective or Damaged Items:
-
If an item is defective, damaged, or spoiled when you receive it, please contact us immediately at [contact information].
-
We will offer you a full refund or exchange for any item that is defective or damaged upon arrival.
-
Proof of purchase is required for all returns, and we may request pictures of damaged items for verification.
3. Refunds & Exchanges:
-
Refunds will be issued to the original payment method or as store credit, depending on the situation and customer preference.
-
Exchanges are available for products of equal value or similar type.
4. Return Process:
-
To initiate a return or exchange, please bring your receipt and the product to the store’s customer service desk.
-
For any online orders, please contact us at info@savemore.nz to arrange a return or exchange. Return shipping may be required.
5. Health & Safety Considerations:
-
We prioritize the health and safety of our customers. Due to food safety standards, we cannot accept returns on opened or consumed food and beverages.
-
If a product was improperly handled or stored by the customer, we are unable to accept a return.
We appreciate your understanding and are here to assist you if you have any further questions. Thank you for shopping with Save More!